Refund Policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Teevor covers the costs of returns and exchanges if they are due to our fault. In other cases, customers are responsible for any shipping fees or customs duties. Below are some common situations and the applicable return/exchange terms. 

    - The item has quality issues, significant color discrepancies.
    - The item in the package was wrongly sent.
    - The customer does not like or want the item for personal reasons.
    - The item is missing from the order. Customers can also opt to request a refund for the missing item.
    - The order failed to be delivered (excluding customer rejections). If the failure is due to an incorrect address provided, the customer may need to contact the courier for re-delivery or pick-up.

Note: If a package is rejected by the customer, we cannot offer after-sales services such as returns, exchanges, or refunds. Store credits for the remaining order amount, after deducting shipping fees, will be issued instead. You can use store credits on your next purchase by contacting customer service.
If your situation is not covered here, please contact our customer service representatives for assistance or detailed return instructions, otherwise the return may fail.

Regarding Shipping Costs (Non-Return Shipping):
Should a return be initiated at the customer's discretion (e.g., change of mind or incorrect size ordered), the customer shall bear the shipping costs. The specific charges depend on your chosen courier service. For orders that originally qualified for free shipping, approximately 10% of the returned item's value will be treated as shipping costs and deducted from your refund.

If the return is due to an error on our part (e.g., damaged goods or incorrect items dispatched), Teevor shall cover the shipping costs, and you will incur no additional charges.

Refunds

Refunds will be processed once our warehouse team has received and inspected the returned items. For returns where the customer bears the shipping costs, the refund amount will be deducted by both the original shipping fee and the return shipping fee. You should receive your refund within 14 days of the return parcel being delivered.

Returns Address
Please note: All returns and refunds must be initiated by contacting our customer service team. Returning items directly to the address on the parcel may result in your refund being unsuccessful.

Conditions Of Return

Please submit your return request within 28 days of dispatch of your order. Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. Returns for store credits must be received within a 28 day period from date of approval. If you receive a faulty garment, please reach out to our customer service team within 7 days of receiving the item to organise a return.

You can always contact us for any return question at service@teevor.com.